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2025年06月13日

Despite the player having sent various documents and identification, the account had remained unverified. After multiple exchanges and requests for additional documents, the casino had finally verified the player’s account. The delay had been due to the casino’s strict adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, and the player having provided an expired ID. The issue was resolved after the player had provided a valid passport for verification, and the player had acknowledged the resolution of the complaint. The player from India had initiated a withdrawal of 40,000 rupees in September 2023 and hadn’t received the funds even after more than 5 months.

According to this Parimatch Casino review, it is a reputable online casino with a license from Curacao eGaming. The minimum deposit you can make depends on your currency, but it is always around £2. If you are using cryptocurrency, there is no maximum deposit limit.

Player struggling to close a casino account due to addiction.

• To withdraw, go to your account and choose “Withdrawal.” After that, enter your desired amount.
• With the help of convenient filters, players can easily find their preferred game types without any hassle.
• The player from Quebec had disputed a case where his winnings were capped at 3000 from a promotion.
• The complaint was marked as unresolved due to the casino’s lack of response.

Additionally, you’ll get 10 Free Spins on Eye of Horus Megaways, valued at 10p per spin, with no wagering requirements on winnings. Your funds go back to the same method used for deposits, which is standard stuff for casinos. The gameplay gets samey unless you’re betting bigger amounts, which I wasn’t ready to risk. The 40x wagering requirement hits harder than the slots bonus, but luckily, Golden chips do not require wagering. The money landed in my account in under 10 seconds, which was quick.

Why Choose Online Parimatch betting?

There are 8 different sections; each section parimatch apk has multiple subsections with 4+ questions and answers that thoroughly address the question. Their Help Centre has a search bar, so you can find your query easily if it’s a common issue. Complete your account verification before trying to withdraw anything.

The library covers slots, table games, and live dealer options – not the biggest selection. And noticeably smaller than what other BV Gaming-operated casinos provide. Payment methods, games available, customer support, and loyalty programs were scrutinized, affirming Parimatch’s legitimacy. Key takeaways include its real money transactions, dedication to player satisfaction, and legal clearance in India. This is a fantastic selection, especially when considering many online casinos often opt for just a couple of names.

After intervention from the Complaints Team, the casino had finally closed the player’s account. The player from India had been waiting for over three months to receive a withdrawal amount of INR. Despite having provided all necessary documents and having communicated frequently, he still got the same response that his request was being reviewed by the billing team. He claimed to have made successful withdrawals in the past and completed his KYC verification.

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• To take full advantage of the welcome bonus, ensure you thoroughly read the terms and conditions to understand the requirements and time frames.
• As we respect their decision and believe it was reached after a thorough and fair assessment of all relevant facts and evidence, we marked this complaint as ‘Rejected’.
• This is the question we will answer in this Parimatch casino review.
• The player from India had successfully withdrawn 50,000 INR from Parimatch, but the funds were not credited to his bank account.

The case was eventually marked as ‘rejected’ due to lack of communication from the player. The player from Canada had requested Parimatch Casino to close his account due to a gambling addiction, but they repeatedly refused. As a result, he lost over 6500 CAD and sought a refund due to the casino’s failure to address his requests. Despite multiple requests and provided evidence, the casino did not respond. Consequently, the complaint was closed as unresolved, negatively impacting the casino’s safety index on our website.

On top of this, new users can also get their hands on 300 free spins making this a fantastic deal for lovers of slots. To make matters a little more complicated, the new casino has a ‘new’ and ‘classic’ button across the top menu. The ‘new’ option, selected by default, still feels like a work in progress at times. Within the categories section, all that is present is ‘all games’ or ‘slots’ despite Parimatch offering much more than this. On the ‘classic’ page, more category options appear, and you also have quick links to bonuses and tournaments.

The player from Ikraine is experiencing difficulties obtaining his tournament winnings. The player’s dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was not enough evidence of game manipulation provided by the player. The player struggles to verify his account as the process is delayed. The complaint was closed due lack of evidence provided by the casino.

No wagering applies to winnings – all payouts go directly to your real cash balance. Get 500 Free Spins on Gold Train at Parimatch with just a £10 deposit, and enjoy wager-free winnings. Each spin is worth £0.03, giving a total spin value of £15, credited as real cash. Parimatch Casino lets players choose between their phone browser and a dedicated app.